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Privacy Policy

 

As part of this Privacy Policy, “Personal Data” refers to any personal data as defined by the Belgian Privacy Act of December 8, 1992, regarding the processing of personal data (i.e., any information relating to an identified or identifiable natural person) or any other amended European regulation, including Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data, which repeals Directive 95/46/EC, as well as applicable national implementing or additional legislation (collectively referred to as the “Privacy Law”).

This Privacy Policy explains how Elevate collects, processes, uses, and protects certain Personal Data about you during your visit to Elevate’s website at www.elevatemyskin.com (the "Site"), including its dedicated online sales interface (the "Eshop"). Elevate respects your privacy and how you choose to share data. Elevate recognizes the need for proper protection and management of collected Personal Data. Accordingly, Elevate conducts its operations and processes your Personal Data in compliance with this Privacy Policy to help you understand what types of Personal Data Elevate may collect, how it may be used, and with whom it may be shared. By placing an order on the Eshop or using the Site in any way, you agree to the application of this Privacy Policy. Elevate will collect and process your Personal Data for the purposes defined herein. This Privacy Policy is accessible on the Site.

Data controller

The controller of your Personal Data is Elevate, a Belgian company with its registered office at Rue Royale 253, 1030 Brussels, Belgium, registered with the Crossroads Bank for Enterprises under number 0752.992.192, and referred to as "Elevate" in this Privacy Policy. This Privacy Policy outlines the conditions under which Elevate may process your Personal Data, with your consent where necessary. Elevate acts as the data controller under the Privacy Law.

Categories of Processed Personal Data, Purposes, and Legal Basis

Categories of Personal Data Processed

Elevate collects and processes the following types of Personal Data:

  1. Account Data:
    Personal Data you provide or generated by Elevate during your registration on the Site, account creation, or updates to your account, including:

    • Name and surname, gender (male/female), date of birth (optional), password, postal code (optional), email address, and language.

  2. Order Data:
    Personal Data provided or generated when you place an order on the Eshop, including:

    • Name and surname, gender (male/female), postal and email addresses, language, company name and VAT number (if applicable), billing address, delivery location, phone number, and the content of your Eshop order.

  3. Service Data:
    Data related to your use of the Site, including:

    • Device identifier (MAC address), data on your usage duration and times, operating system and device type information, search criteria, and products/services viewed.

  4. Request Data:
    Personal Data you provide in various inquiries via the contact page, including:

    • Name and surname, email address, phone number and order number (optional), language, subject, and message content.

  5. Profile Data:
    Based on the above data, Elevate creates and stores marketing profiles. Account, Order, Service, and Request Data are collected through the connection between your device and Elevate's server. Profile Data is created by analyzing the other Personal Data collected.

Elevate also uses cookies to enhance your experience on the Site. You may delete cookies via your browser settings. Refer to our Cookie Policy for more details.

Purposes of Processing

Elevate processes your Personal Data for the following purposes:

  • Providing and managing the Site.
  • Processing, managing, and fulfilling orders placed on the Eshop.
  • Informing you when a desired product is in stock.
  • Responding to your information requests and other inquiries.
  • Improving Site content and user experience.
  • Informing you about Site updates.
  • Contacting you via email, regular mail, or text messages to share promotional offers, new products or services, or events hosted by Elevate, with your consent where required.

Additionally, Elevate may process your data to:

  • Monitor Site and Eshop usage.
  • Analyze user habits, develop new features or improvements to the Site, and conduct market studies.

Legal Bases

The legal bases for processing your Personal Data include:

  1. Elevate's legitimate interests (e.g., delivering optimal service, handling inquiries, improving the Site, and targeting advertisements without infringing on your fundamental rights).
  2. Your consent (e.g., for direct marketing via email or text messages).
  3. The necessity of fulfilling a contract (e.g., processing Eshop orders).

In certain cases, Elevate may collect Personal Data for contests organized by Elevate, with details provided in the specific contest regulations.

Marketing Directly

If you consent to your data being used for direct marketing, Elevate will process your data for such purposes until you revoke your consent. You may unsubscribe at any time without providing a reason. 

Data Security and Retention

Elevate employs technical and organizational measures, such as encryption and regular backups, to protect your data from unauthorized access, loss, or misuse.

  • Retention Period: Your data will be retained for as long as necessary to fulfill the purposes outlined or as required by law. For account holders, Personal Data will be deleted within six months of account deactivation unless a legitimate interest justifies longer retention.

Your Rights

You have the right to access, rectify, and request the deletion of your Personal Data under certain circumstances. You can:

  1. Modify your data via your account settings.
  2. Contact Elevate via the contact page on the Site.
  3. Email Elevate at info@elevatemyskin.com or mail 14 De villegas de clercampstraat, 1853 Strombeek-Bever, Belgium.

You may also object to data processing for direct marketing purposes or withdraw your consent at any time.

Updates to This Policy

Elevate reserves the right to modify this Privacy Policy. You are encouraged to review it periodically, and you will be notified of changes. Continued use of the Site indicates acknowledgment of the updated Policy.

For further questions or concerns, contact:


Elevate
14 De villegas de clercampstraat, 1853 Strombeek-Bever, Belgium
Email: info@elevatemyskin.com